We wanted to upgrade our old system which was a more basic phone system to a new system which was more future-proof and flexible, providing more flexibility for the distribution of calls and for the system to fail over to a backup plan in the event of an unforeseen incident as part of a business continuity plan.
Mandy Ashworth - Office Coordinator
THE CLIENT
Biofortuna is an expert provider of high-quality development and custom manufacturing, services, with over 10 years' experience in the production of molecular and immunoassays.
THE CHALLENGE
- Upgrade the existing system to resolve incoming call distribution problem.
- Provide multi-party audio conferencing for up to 20 people.
- Provide a solution that did not exceed the cost of the existing system.
- Provide a system with future proof technology that delivers enhanced features like call recording on-demand, multisite operation and integrated mobility. Video-conferencing facilities are also required to reduce travel time and carbon footprint.
- Provide a disaster recovery option as part of a business continuity plan.
- Deliver an easier to manage end user portal for more control over phone system.
- Provide a scalable phone system with easier access to future upgrades.
THE SOLUTION
- Upgrade existing system to Temovi cloud with advanced call distribution solutions and more flexible call handling capability.
- Commission Temovi multi-party audio conference bridge for 20 party conferencing.
- Call charges and line costs are included as part of the end-user licenses, saving money.
- Commission Temovi call recording, mobility and video-conferencing features.
- Enable Temovi disaster recovery features, with all key data stored in the cloud.
- A web-based management portal gives granular control over the system.
- Temovi Cloud Voice is inherently scalable; expansion is a matter of programming.
THE RESULT
- Savings of £1,640.00 per annum.
- 2. Faster, more efficient platform.
- Easy to manage end user portals.
- Ensuring business continuity.
- Reduced carbon footprint.
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We wanted to upgrade our old system which was a more basic phone system to a new system which was more future-proof and flexible, providing more flexibility for the distribution of calls and for the system to fail over to a backup plan in the event of an unforeseen incident as part of a business continuity plan.
Mandy Ashworth - Office Coordinator