The hospitality landscape is evolving quickly as customers are becoming increasingly demanding and every interaction is an opportunity to build customer loyalty. The iPECS unified communications platform comes with hospitality software to integrate in-house communications for front of house staff, room cleaners et cetera including integration with third-party front of house software for automatic billing and charging of calls to guests.
Thank you to Tom and John for work carried out today at our Hotel. Your prompt response to our request and all the work carried out to ensure our business runs smoothly is very appreciative. Many thanks.
Bron Eifion Country House Hotel.
Equipping your staff with the right tools and support to deliver outstanding service will help ensure every interaction with your guests is positive. An iPECS communications solution is part of the answer and feeds the flow of communications between your prospective guests, current guests, returning guests, booking teams and the whole hotel staff.
On the guest room IP Phone, personalize d greeting, multi-language voicemail and content can be delivered such as welcome messages with guest name display, language selection and one touch service keys. Meet-me conferencing calls ideally suited for business travelers. Baby listening for those traveling with children.
Minimise customer waiting times and increase hotel marketing activities using iPECS call centre applications. Provide personalised service or customised marketing promotions for guests by integrating telephony into your hotel CRM, PMS or sales database.
Prioritise calls from preferred guests or from the concierge floor. Offer appropriate messages or property advertising for guests on hold. Ensure your team is providing great service and rapid response times by monitoring calls and queues and reviewing statistical reports.
iPECS can support your efforts to increase revenue by helping you to engage each and every customer and each and every member of your team. Through enhanced communication services every guest can easily access services and capture information that helps you increase guest billing. Through iPECS advanced call handling you can also ensure you capture every opportunity to win business from incoming calls and opportunities generated through your website.
Business communications are key to any customer relationship and the overall team’s performance. Our team executes a study of the business to understand which system will deliver the greatest results based on the business needs, size, and industry.
An account manager will contact you for a personalised assessment of your communication needs.